About IRIS:
IRIS Business Services Limited (IRIS), is India's only listed SaaS company that provides technology solutions/services in the regulatory technology space across 52 countries globally. We are pioneers in this space and provide XBRL/iXBRL solutions for compliance, data, and analytics. IRIS is a global company headquartered in Navi Mumbai, India with subsidiaries in the USA, Singapore, and Italy along with an affiliate firm in the UAE.
We are a company where technological expertise and domain knowledge come together to create cutting-edge compliance solutions covering data and content management and information dissemination for issuers/enterprises, regulators, governments, institutional clients, etc. Our deep hands-on expertise in the XBRL space has been built over 17+ years.
We are members of XBRL International, XBRL US, XBRL Europe, and XBRL South Africa. In each of these jurisdictions, we contribute significantly to the development and adoption of the standard. IRIS is an ISO 27001:2013 certified organization.
IRIS has a flat organizational structure that facilitates growth, opportunities, direction-setting, decision-making, and ownership at various levels.
To read more about IRIS visit our website: www.irisbusiness.com
To read more about IRIS GST visit our website: https://irisgst.com/
Role Overview:
The Key Account Manager will be responsible for developing and nurturing long-term relationships with strategic clients, ensuring their needs are met while identifying opportunities for business growth. The role demands a strong focus on client satisfaction, revenue growth, and collaborative partnerships.
Key Responsibilities:
1. Client Relationship Management
o Act as the primary point of contact for key clients, ensuring their satisfaction and addressing any issues promptly.
o Develop and maintain strong, long-term client relationships to enhance retention and loyalty.
2. Revenue Growth
o Identify upselling and cross-selling opportunities within existing accounts to meet and exceed revenue targets.
o Collaborate with internal teams to deliver customized solutions that meet client objectives.
3. Strategic Planning and Execution
o Develop account strategies tailored to client needs and align them with company goals.
o Monitor and analyse client performance metrics, providing regular updates and recommendations to improve outcomes.
4. Sales Support
o Attend client sales calls to understand client needs, present solutions, and support the sales team in closing deals.
o Participate in client negotiations to ensure mutually beneficial agreements.
5. Coordination and Collaboration
o Work closely with product, support, and delivery teams to ensure seamless service delivery.
o Communicate client feedback and insights to internal teams to drive continuous improvement.
6. Market Insights and Reporting
o Stay updated on industry trends, competitive landscape, and market developments.
o Prepare and present regular account reports, highlighting achievements, opportunities, and challenges.
Qualifications and Experience
· Education: Bachelor’s degree in business administration, Technology, or related fields. MBA preferred.
· Experience: Minimum 2 years in account management, client servicing, or sales, preferably in SaaS, IT, or technology domains.
· Skills:
o Strong interpersonal and communication skills.
o Proven ability to manage multiple accounts and deliver results under tight deadlines.
o Analytical mindset with a focus on data-driven decision-making.
o Familiarity with CRM software and account management tools.
Key Competencies:
· Customer-centric approach with a passion for solving client challenges.
· Exceptional negotiation and problem-solving skills.
· Ability to work independently while thriving in a team environment.
· Strategic thinker with a results-oriented mindset.
Awards won by IRIS
Won recognition as India’s best Fintech at the Financial Express Best Banks Awards. – an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.
IRIS has been selected as the ‘Best Tax Technology Service Provider 2022’ in category National Taxation Awards – at the prestigious TIOL Awards.
IRIS CARBON has won ‘The Most Agile/Responsive SaaS Solution of the Year’ award at the 2022 SaaS Awards by Awarding and Consultancy International.
